Return & Exchange Policy
At ComicCon Jackets, we strive to provide high-quality products and a convenient shopping experience for our customers. We take every reasonable step to maintain product quality and ensure customer satisfaction.
Please note that the appearance of a product may vary slightly from the images displayed on our website due to lighting conditions, photography, screen settings, or certain product details not appearing prominently in photographs.
However, if you experience a significant sizing issue or major color discrepancy, you may be eligible for a return or exchange under the conditions outlined below.
Return Procedure
Returns can only be requested within 14 days of receiving your order. To request a return, please contact us using the email address provided on our Contact Us page.
Return requests submitted after 14 days will not be accepted.
If you wish to cancel your order, cancellation is only available within 24 hours of placing the order if you want to receive the full amount back.
Cancellations made after 24 hours are subject to the following conditions:
- Cancellation after 24 hours will result in a 30% deduction from the customer's total order amount.
- Cancellation after 3 days and before shipping will result in a 50% deduction from the customer's total order amount.
- Once 3 days have passed after order confirmation, cancellation will no longer be accepted.
Conditions for Returning or Exchanging an Item
When returning an item, it must:
- Have its original tags attached.
- Be unworn.
- Be kept in its original condition.
- Include the relevant order information.
If the issue occurred due to an error on our side, the return or exchange will be facilitated within 7 days of delivery, subject to approval.
When submitting your request, clearly explain the issue and provide your order details so that our team can review what went wrong.
Please also take clear photographs showing the issue and attach them to your email along with a screenshot or details of your order.
Exchange Procedure
If your exchange request is approved, the item may be replaced with the desired size or eligible replacement product.
The customer will be responsible for the applicable shipping and handling costs, which may vary depending on the weight of the replacement product.
Situations Where Return or Exchange Does Not Apply
Returns and exchanges will not be accepted for custom-made orders.
Before placing a custom order, please make sure that you have provided the correct:
- Size
- Color
- Product details
- Customization requirements
Return or exchange requests will also not be accepted when a customer has ordered the same product in multiple sizes or colors.
If the issue or mistake occurred because of incorrect information or selections made by the customer, ComicCon Jackets will not be responsible for providing a return or exchange.
Things to Consider When Requesting a Return or Exchange
Please make sure you submit your return or exchange request within the applicable time period stated above.
To begin the process, contact us using the email address provided on our Contact Us page.
Once your return request has been reviewed and approved, our customer support team will provide you with an RMA (Return Merchandise Authorization) number.
The RMA number must be attached to the package when sending the item back.
Customs, Taxes & Additional Charges
ComicCon Jackets does not request additional tax amounts or unauthorized charges from customers.
However, customs duties, import taxes, or other charges may be imposed by the destination country according to its local laws and customs regulations. Any such charges are the responsibility of the customer where applicable.
Contact Us
For questions regarding returns, exchanges, cancellations, or eligibility, please contact the ComicCon Jackets support team.
Email: comicconjackets@gmail.com
Please include your order number, details of the issue, and relevant photographs when contacting us so our team can review your request efficiently.