Privacy Policy

Last updated: August 25, 2026

At Comiccon Jackets, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Services.

Contents

1. Who We Are
2. Information We Collect
3. How We Collect Information
4. How We Use Information
5. Cookies and Similar Technologies
6. How We Disclose Information
7. Shopify and Payment Processing
8. Data Retention
9. Data Security
10. Your Privacy Rights
11. Marketing Communications
12. Children’s Privacy
13. International Transfers
14. Third-Party Links
15. Changes to This Policy
16. Contact Us

1. Who We Are

Comiccon Jackets operates this online store and offers jackets, costumes, apparel, and related products. Our store is hosted by Shopify, which provides the ecommerce platform used to display products, process orders, and support checkout.

2. Information We Collect

The information we collect depends on how you interact with our Services and may include:

Information you provide

• Contact details: name, email address, telephone number, billing address, and shipping address.
• Account details: username, password, preferences, and saved account information, if you create an account.
• Order details: products ordered, size or customization selections, purchase history, returns, exchanges, refunds, and delivery information.
• Communications: messages, customer-service requests, product reviews, survey responses, and other information you choose to provide.

Payment information

Payments are handled by Shopify and other authorized payment providers. We do not directly store complete payment-card numbers or security codes on our own systems. Payment providers may collect and process payment and billing information according to their own privacy policies.

Information collected automatically

When you use our website, we and our service providers may automatically collect:

• IP address, browser type, device type, operating system, and device identifiers;
• Pages viewed, products viewed, links clicked, referring pages, and dates and times of visits;
• Shopping-cart activity, checkout activity, and general interaction with the website; and
• Information collected through cookies, pixels, tags, and similar technologies.

3. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to marketing, submit a review, or contact us;
• Automatically when you browse or interact with our website;
• From service providers that help us operate our store, process payments, deliver orders, prevent fraud, analyze website performance, or provide advertising; and
• From publicly available sources or business partners where permitted by law.

4. How We Use Your Information

We may use personal information to:

• Process payments and fulfill, ship, track, and manage orders;
• Handle returns, exchanges, refunds, cancellations, and customer-service requests;
• Communicate about orders, accounts, delivery updates, and policy changes;
• Operate, maintain, personalize, and improve our website and Services;
• Remember preferences and maintain shopping-cart functionality;
• Detect, investigate, and prevent fraud, abuse, security incidents, and other unlawful activity;
• Measure website performance and understand how customers use our Services;
• Send promotional communications when you have chosen to receive them;
• Protect our rights, customers, employees, and business; and
• Comply with legal, tax, accounting, regulatory, and contractual obligations.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to keep the website working, remember your preferences, maintain your cart, help secure checkout, analyze traffic, and support marketing or advertising where permitted by law.

You can control certain cookies through your browser settings and, where available, our cookie or privacy-preference tools. Blocking some cookies may cause parts of the website to function incorrectly. For more information, review Shopify’s cookie information.

6. How We Disclose Information

We may disclose personal information when reasonably necessary to:

• Service providers: Shopify, payment processors, shipping carriers, fulfillment partners, analytics providers, customer-support services, email providers, IT and security providers, and marketing partners.
• Business transactions: parties involved in a merger, financing, acquisition, reorganization, sale of assets, or similar business event.
• Legal and safety purposes: courts, regulators, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or prevent fraud and abuse.
• At your direction: other parties when you ask us to disclose information or give us permission to do so.

We do not sell personal information for money. Some privacy laws may define certain advertising or analytics disclosures as a “sale,” “sharing,” or “targeted advertising.” Where applicable, you may request to opt out as described in the “Your Privacy Rights” section below.

7. Shopify and Payment Processing

Our store is hosted by Shopify. Shopify processes certain personal information to provide ecommerce hosting, secure checkout, payment processing, fraud prevention, analytics, and related services. Shopify may process information in countries other than your own. You can learn more by reviewing the Shopify Privacy Policy.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and meet legal or regulatory requirements. Retention periods vary based on the type of information and why it was collected. When information is no longer required, we may delete or anonymize it, subject to applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or electronic-storage method is completely secure, and we cannot guarantee absolute security. Please use a strong, unique password for any account and contact us if you believe your information or account has been compromised.

10. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to or a copy of your personal information;
• Request correction of inaccurate personal information;
• Request deletion of personal information;
• Request information about how we use or disclose personal information;
• Opt out of certain sales, sharing, targeted advertising, or profiling, where applicable;
• Withdraw consent where processing is based on consent;
• Appeal a decision concerning a privacy request, where applicable; and
• Exercise these rights without unlawful discrimination.

To submit a privacy request, email support@comicconjackets.com or call +1 (972) 295-4223. We may need to verify your identity before completing a request. If an authorized agent submits a request for you, we may ask for proof of authorization and identity verification. Certain information may be exempt from a request under applicable law.

11. Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us. Even after opting out of marketing, you may still receive non-promotional messages about orders, transactions, account activity, or customer-service matters.

12. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

13. International Data Transfers

We and our service providers may process or store personal information outside your state, province, or country of residence. Those locations may have different data-protection laws. Where required, we use appropriate safeguards for international transfers of personal information.

14. Third-Party Links

Our website may contain links to websites or services operated by other parties. We do not control and are not responsible for their privacy, security, or content. We encourage you to review the privacy policy of any third-party service you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, Services, or legal obligations. The revised version will be posted on this page with a new “Last updated” date. If required by law, we will provide additional notice of material changes.